I definitely had my PMS today.....was in a very grouchy mood...had an argument with my company's technical helpdesk....he was kinda rude & was telling me indirectly that I'm a computer idiot for not able to follow his instructions (Duhh!! he got this very weird accent that any frigging human being will have problem understanding him). Obviously it was his unlucky day for pushing me way to the edge. I somehow exploded and told him off nastily "If I'm so freaking good in computers, I should jolly well work next to you or better yet, take over your job. I really can't understand what the hell you just said because you only skated over it. Is it too difficult to you to just email me the guide in laymen's term and I will deal it at my end. This is what you IT freaks are being paid for right, to help computer idiots like me?" I left him quite speechless when I slammed the phone. But the war was far from over yet. He wrote me an email to claim justice for himself. Bring it on!!!!...and I wrote a juicy reply cc. to my deputy director telling that oaf that being a technical helpdesk, he should waste his bloody time trying to find a solution and close the matter rather than to pursue this war of the words.....and I did the right thingy by calling him up initially to get solution whereby he should make the initiative to call me first and close the matter at his end. This way, his day will not be spoiled and I wouldn't be conscience-stricken coz it is not my nature to be nasty but I just do not comprehend rudeness. I added that majority of my colleagues in my dept was never pleased each time they call the helpdesk as most of them are very unfriendly. What's the point of having a helpdesk when they are not helpful? I waited for his reply but I guess he eventually surrendered, probably fearing that my DD will somehow drag this matter to his dept's top management.....what a day......